Important Topics for Theory Questions

Week 1

The 10 C's of Teamwork

1. Clarity: Clear vision, purpose, mission, values, roles, and responsibilities.
2. Commitment: Defined roles, shared vision, clear outcomes, and personal commitment.
3. Communication: Open, honest, transparent interactions, clear guidelines for communication.
4. Competence: Harmonious collaboration towards shared goals, diverse competencies.
5. Collaboration: Equal access to resources, shared leadership, use of collaborative tools.
6. Coordination: Convergent thinking, integrated execution plans, peer support.
7. Connection: Team-building activities, empathy, mutual support, acknowledgment of milestones.
8. Conflict Resolution: Clear rules, effective communication, preventive strategies.
9. Change Management: Training, goal-setting, resistance management, organizational and individual change perspectives.
10. Continuous Improvement: Feedback loops, adaptive processes, training, iterative improvement.

Week 2

Types of Communication

1. Inner vs Outer
   • Inner: Unexpressed thoughts, inner chatter, thinking, imagining, feeling.
   • Outer: Expressed through speech and/or action.
2. Personal vs Social
   • Personal: Communication with self, family, friends.
   • Social/Professional: Communication with the community, workplace associates.
3. Verbal vs Non-Verbal
   • Verbal: Spoken words.
   • Non-verbal: Gestures, body language, para-lingual cues.
4. Written vs Oral
   • Written: Documents, agreements, reports, emails.
   • Oral: Spoken discussions, opinions.
5. Internal vs External
   • Internal: Within the team or organization.
   • External: With clients, vendors, other teams.